FAQ

Are your products natural?

Yes, all our candles are made using all-natural soy wax for both clean and long lasting burn.

Why does my candle have a white crystalline layer or rough surface after-burn?

The occasional white crystalline coating on the side/top of the jar is called "frosting" and it is a normal occurrence with natural soy wax. This does not affect the quality or the performance of the candle’s burn or scent in anyway and also means your wax is natural.

Frosting or irregular, bumpy surface between each burn is also an indication that we are using all-natural soy wax. Many store bought candles contain unnatural additives to achieve the creamy smooth tops, and although synthetic additives can be used to help prevent frosting, we opted to keep our candles free from unnatural ingredients.

How long do your candles burn for?

Our 8oz candles burn for approximately 30-35 hours. Burning times are best achieved when candle care instructions are fully followed.

Are your fragrances phthalate free?

Yes, all the fragrance oils we use in candle production are free of phthalates, parabens, and ethically sourced.

My candle tunneling, what should I do?

You can cover the top of your candle with tinfoil and cut an opening on the top roughly 1″ wide, or small enough that tinfoil remains above the candle. Carefully light the candle and let it burn for a few hours. Once the burn completes, the tunneling should be smaller than before.

As candles has ''wax memory'', this is why it is important that when you burn your candle (especially for the first time), to let it burn until the wax melt across the entire surface. This will prevent tunneling and create an even burn for the duration of the candle's life.

Can the jar be repurposed?

Yes, after properly removing the wax residue from the jar - you’re able to repurpose the vessel.